Time flies when you’re having fun as an apprentice


Wow. 6 months as an apprentice at e-Advantage Solutions. Pete and I were saying at our monthly meeting this week how quickly the time has gone. I couldn’t believe it has been six months of me working for e-Advantage Solutions already.

Everything has gone really well. I’ve learnt so much to do with all our services we provide, and my ability and my confidence has grown loads.

The main roles in which I’ve being developing my skills include email hosting, VoIP, Efficy and website creation. I’ve been creating email accounts through our email hosting platform and then helping a few of our clients to set up their email accounts such as IMAP, POP3 and Microsoft Exchange. This has been in MS Outlook and even on mobile devices such as iPhones and Blackberrys.

I’ve been setting up VoIP systems. This could be a phone system from scratch for a new client, or setting up additional VoIP phones and tweaking settings to how existing clients want their VoIP call flow to work.

I’ve been setting up Efficy CRM systems. I’ve been helping our clients log in to Efficy by tweaking the settings of their web browser configuration and setting up the Efficy Sidebar and MS Office Integration.

I’ve also been creating websites for our clients by using WordPress, and frequently editing sites where the clients wanted some updates and new widgets. I feel my WordPress skills have developed a lot since I started here.

As well as the day to day work, I’ve been progressing well with my NVQ. This is going to be a nice qualification to add to my other work related qualification which I have achieved since working at e-Advantage Solutions (which is the Gradwell Approved Professional Certificate).

I’ve had some lovely compliments from our clients over the last 6 months which has been really nice. Pete is always to happy to see me get compliments.

I’m enjoying coming to work and feel myself and Pete have got a great way of working collaboratively. Outside of work we get on well as well, we have a laugh and tell a few bad jokes.

Pete has said that he is keeping me on when I finish my Apprenticeship, which I’m absolutely delighted about. I’m looking forward to being a part of the on-going progression of the company.


About the author 

Pete Baikins

Pete Baikins is an international authority on gamification, a lifelong gamer, successful entrepreneur and a lecturer. As CEO of Gamification+ Ltd he mentors and trains companies world-wide on the use of gamification to solve business challenges. Gamification+ won the Board of Trade Award from the UK's Department of International Trade in January 2019.

Pete is co-host of the health gamification podcast Health Points and is also Chair of Gamification Europe, the annual conference for Gamification practitioners.

Pete is an Honorary Ambassador for GamFed (International Gamification Confederation), having previously been the Chair from 2014 to February 2019, whose aim is to spread best practices within and support the gamification industry.

After 15 years as a Lecturer on gamification and entrepreneurship at the University of Brighton he now guest lectures on Gamification at King’s College London and at ESCP Europe at post-graduate and under-graduate levels.

Over the past 20 years Pete has built and sold two businesses. One was in security software and the more recent one was a telecoms and internet connectivity business. He is also an Ambassador for Brighton & Hove Chamber of Commerce in the UK.

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