Foresight Risk Management – Twice as productive due to e-Advantage Solutions help


Company Profile

Mike Flannery started his Risk Management consultancy in 2008 and looks after more than 20 clients across the South of England. He provides safety and general risk management as well as working as an independent accident investigator.

Business Situation

Working on his own from an office in Angmering, West Sussex means that it is essential he be able to access all his client files whilst on the move and at very short notice. A practitioner for many years, he understood the need for a web-based solution to the problem of managing client records, files and the importance of being able to keep up to date and comprehensive notes.

He had previously used the eLink web-hosted CRM product from e-Advantage whilst employed elsewhere and his new circumstances made the decision to use e-Advantage a no-brainer. This was well demonstrated during a legal situation in 2006, where the ability to scan and store, as well as index and retrieve individual and groups of documents allowed him to produce a complete trail of communication that averted what may have been a costly claim.

Technical Situation

Unless Mike wanted to have a huge office filled with paper files, digital storage and management was the way to go. In addition, the need to be able to have calls and e-mails to be routed from his office to his mobile in real-time, coupled with a modern, efficient and user-friendly method of managing clients, diary and scheduling meant that a web-hosted solution was necessary.


At e-Advantage we fully support Mike and FRM by providing the broadband package that enables him to have a VoIP phone system. The VoIP phone system allows Mike to have an office number that has his mobile number as an extension, so if he isn’t in the office his mobile will ring and he will never miss a call.

Furthermore we provide Efficy CRM, which allows Mike to create client profiles containing all their contact details, emails, relevant documents, e-mail records and notes that he requires. We also host Mike’s email to ensure that everything integrates perfectly. Setup and any issues are dealt with swiftly using remote access which eliminates the need for expensive call-outs and ensures that the system is running at its optimum at all times.


Mike is pleased with all the services we provide him with: Advanced Broadband, Efficy CRM, VoIP Phones and MS Exchange email hosting. They enable him to continually and efficiently meet his clients needs and expectations. Efficy CRM allows Mike to get details of his clients’ whilst on the move and keep his calendar up to date with everything he needs to do. Mike’s VoIP system now rings his mobile and office so no matter where he is calls to FRM will be answered. The broadband supplied is prioritised for his VoIP phone system even while any downloading or uploading that needs to take place. Mike feels it is an ideal solution for him as he can electronically keep tabs on everything that needs to be done.

“e-Advantage allows me to successfully manage twice as much as I could if I didn’t have it” Mike Flannery, CEO Foresight Risk Management LLP

About the author 

Pete Baikins

Pete Baikins is an international authority on gamification, a lifelong gamer, successful entrepreneur and a lecturer. As CEO of Gamification+ Ltd he mentors and trains companies world-wide on the use of gamification to solve business challenges. Gamification+ won the Board of Trade Award from the UK's Department of International Trade in January 2019.

Pete is co-host of the health gamification podcast Health Points and is also Chair of Gamification Europe, the annual conference for Gamification practitioners.

Pete is an Honorary Ambassador for GamFed (International Gamification Confederation), having previously been the Chair from 2014 to February 2019, whose aim is to spread best practices within and support the gamification industry.

After 15 years as a Lecturer on gamification and entrepreneurship at the University of Brighton he now guest lectures on Gamification at King’s College London and at ESCP Europe at post-graduate and under-graduate levels.

Over the past 20 years Pete has built and sold two businesses. One was in security software and the more recent one was a telecoms and internet connectivity business. He is also an Ambassador for Brighton & Hove Chamber of Commerce in the UK.

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