Customer Service BTEC Level 2 Qualification achieved by Ross


I’m always eager to learn and to further my knowledge and skills, Customer Service is very important to myself and to the company, so when Pete mentioned to me about the Customer Service course that Northbrook College were offering I jumped straight at the opportunity.

This course has taught me the correct way to deliver customer service going through all different aspects and scenarios and how to react to them making sure I always deliver good customer service.

I’m very happy that I completed the course and achieved another qualification, I’ve learnt a lot and feel my knowledge and quality of customer service has been increased, which will be beneficial to myself and the company.

I highly recommend anyone to take on a course like this one with Northbrook College, a great factor for me is that I could do all the work on my computer which I know a lot of people prefer to writing, I didn’t have to go into the college and I only saw the assessor a couple of times as feedback was given online, which was always explained clear and thorough.

I’m now awaiting the arrival of my certificate to add to the rest of my work qualifications in the office.

Ross Pettiford – IT Communications Specialist


About the author 

Pete Baikins

Pete Baikins is an international authority on gamification, a lifelong gamer, successful entrepreneur and a lecturer. As CEO of Gamification+ Ltd he mentors and trains companies world-wide on the use of gamification to solve business challenges. Gamification+ won the Board of Trade Award from the UK's Department of International Trade in January 2019.

Pete is co-host of the health gamification podcast Health Points and is also Chair of Gamification Europe, the annual conference for Gamification practitioners.

Pete is an Honorary Ambassador for GamFed (International Gamification Confederation), having previously been the Chair from 2014 to February 2019, whose aim is to spread best practices within and support the gamification industry.

After 15 years as a Lecturer on gamification and entrepreneurship at the University of Brighton he now guest lectures on Gamification at King’s College London and at ESCP Europe at post-graduate and under-graduate levels.

Over the past 20 years Pete has built and sold two businesses. One was in security software and the more recent one was a telecoms and internet connectivity business. He is also an Ambassador for Brighton & Hove Chamber of Commerce in the UK.

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