13/08/2012

Case Study – Uncontended broadband helps Brighton and Hove Chamber of Commerce be productive all day

Company ProfileBrighton and Hove Chamber of Commerce

Brighton and Hove Chamber of Commerce is a not-for-profit organisation run by members for members. It is led by an executive committee which is chaired by the President and Vice President. All Executive Committee members are voluntary and not paid positions. These members simply give their time in kind to benefit local businesses.

Everyone at the Chamber runs their own business and therefore they understand all the aspects of what it is like to be in business, good and bad.  By joining the Chamber you can gain support from the Chamber and other members. The many events that the Chamber organises means that you can build your network and ultimately grow your business. Furthermore, the events programme includes a dynamic mix of training, talks and social events which will inspire you and give your business new direction.

Brighton and Hove Chamber of Commerce gives their members a voice and visibility which is of upmost importance especially in the uncertain times we are currently facing.

Business Situation

The day-to-day running of the Chamber is managed by the Chamber director, events co-ordinator and membership co-ordinator.  As their job titles indicates they are constantly engaged with events planning and members. This requires a reliable and fast broadband connection in order to respond to emails quickly and ensure a smooth running of the Chamber to satisfy members’ expectations.

Technical Situation

Brighton and Hove Chamber of Commerce were having consistent problems with their broadband connectivity. Too often it would be too slow to use and every day it was completely unusable for the first hour.

Solution

Their initial broadband provider stated that the connectivity was slowed down by downloading a large amount of emails every morning and offered no solution.

As an office of just three we thought that this was not likely to be the cause and liaised with the existing supplier to run tests and see if they would fix it but to no further effect. We then offered to migrate the Chamber’s office broadband to our entry level Advanced Broadband package.

Outcomes

This package offers an ‘un-contended’ service meaning no more slow, unusable broadband. Instead the office at Brighton and Hove Chamber of Commerce is now able to remain productive throughout the day no matter what time it is or how many emails they are downloading. This allows them to get on with looking after their members and manage their events efficiently.

Sarah Springford, Director of the Brighton and Hove Chamber of Commerce  is extremely happy with the service we have provided them; ‘The service we have had from e-Advantage Solutions is just what you want, it’s quick, informative and they’ve always solved the problem. It is great that there is always someone on the end of the phone or email. The price is never expensive. So when we were having problems recently with our broadband I asked them if they could sort it out and to be our new supplier. Since then we’ve had no problems’.

PS e-Advantage Solutions Ltd is also a happy and longstanding member of Brighton & Hove Chamber of Commerce. We recommend you join too, and if you do you’ll be able to access a 20% discount off our training and consultancy services.

Eilish

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